When placing your order with kohei, you automatically agree to all information below.
All returns requests must be made within 14 days from order date of our online order and require a returns authority form.
Items must be in original condition and must not have been worn, altered or washed.
All tags must be attached.
Shoes must be returned unworn in their original condition.
For hygiene reasons we cannot accept returns or exchanges on earrings or swimwear.
We will not accept refund for change of mind.
We do not accept returns on sale or promotion items.
- Any and all returns sent back without an authorized online return request and a returns authorization form will not be accepted or processed.
- Kohei is not responsible for parcels that are lost in transit.
- The returns postage will be of the customer's own expense and will not be reimbursed.
How to return and exchange:
Please fill up the Form
Please email us at email@example.com
Upon receiving the package, you will find enclosed your purchase, invoice. If for any reason you wish to exchange or returns an item it must be returned with the returns form and the invoice that comes with the purchase.